Refund Policy
Last updated: 01 August 2026
1. Overview
This Refund Policy explains when and how refunds may be issued for exam bookings and voucher requests submitted through PrimeCerts. Because we coordinate bookings with official third-party certification providers, refund eligibility is often governed by the underlying provider's own policy in addition to ours.
2. Exam Booking Cancellations
If you need to cancel or reschedule an exam booking, please notify us as early as possible. Most certification providers allow free rescheduling if requested more than 24-48 hours before the scheduled exam time; cancellations closer to the exam date may incur a provider cancellation fee that is non-refundable.
3. Voucher Requests
Once a voucher has been issued and sent to you, it generally cannot be refunded, as the voucher value has already been allocated by the certification provider. If a voucher request has not yet been fulfilled, you may cancel it for a full refund of any service fee paid.
4. Service Fees
Any service or coordination fee charged by PrimeCerts (separate from the exam or voucher cost itself) is refundable only if we have not yet begun processing your request.
5. How to Request a Refund
To request a refund, please contact our support team at support@primecertsolutions.com with your booking or voucher reference number. We aim to respond to all refund requests within 2 business days.
6. Processing Time
Approved refunds are typically processed within 5-10 business days, depending on your original payment method and your bank or payment provider's processing times.
7. Contact Us
If you have any questions about this Refund Policy, please reach out to us at support@primecertsolutions.com or via WhatsApp.