Privacy Policy

1. Introduction

PrimeCerts ("we", "us", "our") operates https://primecertsolutions.com and provides IT certification exam booking, voucher, and preparation support services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

When you book an exam, request a voucher, or contact us, we may collect:

• Full name, email address, and phone number
• Country, timezone, and exam preferences
• Certification details and preferred exam dates
• Any documents you choose to upload as part of a booking
• Technical data such as IP address, browser type, and pages visited

3. How We Use Your Information

We use the information we collect to process exam bookings and voucher requests, communicate with you about your requests, provide customer support, send relevant updates about your booking status, and improve our website and services.

4. Sharing Your Information

We do not sell your personal information. We may share necessary booking details with official certification bodies and exam delivery partners (such as Pearson VUE, PSI, or Prometric) solely to fulfil your exam booking or voucher request.

5. Data Security

We implement industry-standard technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure password hashing, and access controls limiting who can view your information internally.

6. Cookies

We use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve our marketing effectiveness. You can control cookie settings through your browser.

7. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@primecertsolutions.com.