Pe
PeopleCert / Axelos
IT Service Management
Beginner
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ITIL 4 Foundation
Also known as: ITIL4 Foundation
60 minutes
Duration
0+
Booked
PeopleCert online proctored or test centre
Delivery
About This Certification
ITIL 4 Foundation is the entry-level qualification for the ITIL framework, the world's most widely adopted approach to IT service management. Released in 2019, ITIL 4 represents a major evolution, incorporating modern practices from Agile, DevOps, and Lean alongside proven ITSM principles.
The certification introduces the key concepts, guiding principles, and management practices that help organisations create, deliver, and continually improve IT-enabled services. It covers the Service Value System, Service Value Chain, four dimensions of service management, and 34 management practices.
ITIL 4 Foundation is valuable for IT professionals across all roles - from service desk agents to IT managers, project managers, and business analysts.
The certification introduces the key concepts, guiding principles, and management practices that help organisations create, deliver, and continually improve IT-enabled services. It covers the Service Value System, Service Value Chain, four dimensions of service management, and 34 management practices.
ITIL 4 Foundation is valuable for IT professionals across all roles - from service desk agents to IT managers, project managers, and business analysts.
Who Should Take This Exam?
IT professionals in any role wanting ITSM knowledge
Service desk and technical support staff
IT managers, team leads, and project managers
Anyone new to IT service management frameworks
Business analysts working with IT service teams
Service desk and technical support staff
IT managers, team leads, and project managers
Anyone new to IT service management frameworks
Business analysts working with IT service teams
What You'll Learn
Understand the key concepts of service management
Apply ITIL guiding principles in service delivery
Explain the four dimensions of service management
Describe the ITIL Service Value System and Service Value Chain
Understand the purpose of key ITIL management practices
Apply the continual improvement model
Prerequisites
No formal prerequisites required
No prior ITIL or ITSM experience needed
General awareness of IT services is helpful
No prior ITIL or ITSM experience needed
General awareness of IT services is helpful
Exam Details
Format: 40 multiple choice questions
Duration: 60 minutes
Passing Score: 26 out of 40 (65%)
Closed book exam - no reference materials permitted
Fee: Approximately USD 350-380
Delivery: PeopleCert online proctored or test centre
Validity: Lifetime - Foundation does not expire
Duration: 60 minutes
Passing Score: 26 out of 40 (65%)
Closed book exam - no reference materials permitted
Fee: Approximately USD 350-380
Delivery: PeopleCert online proctored or test centre
Validity: Lifetime - Foundation does not expire
Salary Potential
United States: USD 65,000 - USD 100,000 per year
UK: GBP 38,000 - GBP 65,000 per year
UAE: AED 100,000 - AED 190,000 per year
India: INR 5,00,000 - INR 13,00,000 per year
UK: GBP 38,000 - GBP 65,000 per year
UAE: AED 100,000 - AED 190,000 per year
India: INR 5,00,000 - INR 13,00,000 per year
Frequently Asked Questions
Very much so. ITIL 4 is the current and actively maintained version of the framework, widely used globally.
No. ITIL 4 Foundation is a lifetime certification with no expiration date.
The exam has exactly 40 multiple choice questions, requiring 26 correct (65%) to pass.
$380
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